Frequently asked questions

Titch is a babysitter booking app for Auckland families. It connects parents with reviewed local sitters, and lets you book, message, and pay all in one place.

At launch, Titch serves Auckland's Eastern Bays: Mission Bay, St Heliers, and Kohimarama. We plan to expand to more of Auckland after launch.

Sitters set their own rate, starting at a $20/hour minimum. You'll see the exact rate on a sitter's profile before you book.

Search and filter by suburb, skills, languages, age ranges, and rate to find sitters who fit what your family needs.

Apply through the app. Our team reviews your application, including references, before you're able to accept bookings.

Every sitter application is reviewed by our team, including references, before they can accept a booking. You can view a sitter's profile and ratings before confirming.

Yes — Titch has built-in messaging, so you can chat with your sitter directly in the app before, during, and after a booking.

You can cancel a booking up to 24 hours before it starts at no charge. Cancellations within 24 hours may incur a fee — check the app for the exact amount before you cancel.

Payment is collected securely through Stripe when a booking is confirmed, so sitters are paid for every completed booking without handling cash.

Titch is available on iOS.

Email hello@titch.co.nz. We aim to reply within 24 hours.

We're targeting Summer 2026. Join the waitlist at hello@titch.co.nz to be notified as soon as we're live.